While I have to say that the One to One care center left a less than palatable taste in my mouth the service center at Bob Moore Nissan performed as expected and in a very reasonable amount of time as well. When the SES (Service Engine Soon) light came on last week I initially thought, “Oh crap!”. I was calm though knowing that I had not only the factory warranty but and extended warranty I purchased with some of the discount money I was offered when I bought the
truck. I looked around the brochure about which warranty I bought and couldn’t find it. I did though find in my Nissan binder that One to One care card with the phone number to call if I had any problems. I called on a Saturday only to find out they are open M-F 8-5 MST. Wondering if the truck would make it through the weekend I took it on faith and called again on Monday. It was apparent at the beginning that I had reached an India based call center but the representative was well spoken and easy to understand. Unfortunately after talking with her for a few minutes it was apparent she had no idea about vehicles.
After confirming my information she asked for a description of my problem. I told her that I had a few:
1. The SES (Service Engine Soon) light was on.
2. A tire pressure indicator had lite up.
3. I had determined through trial and error that the right side roof rack bar was a little loose and vibrating.
After this short explanation of events she looked over my records for the closest dealer which happens to the one I purchased the truck from and told me that “… according to my records …” December 18th would be the “best” day for me to come in. I was silent for about 30 seconds thinking to myself:
Don’t insult the lady!
Don’t insult the lady!
Don’t insult the lady!
Don’t insult the lady!
You need something from the lady.
Don’t insult the lady!
Don’t insult the lady!
I politely responded that I would rather come in a little earlier to have the problems looked at before they got worse. She looked at her records again and suggested Friday, September 25th. Flabbergasted at the idea that this wasn’t her first option but considering it might be an opening that just appeared I ask for the time on Friday that I could come in. Her response was pricesless … “They are open from 7:00AM to 4:30PM. Anytime is fine!” Shocked and awed at the display of intelligence I just experienced I asked for 8:00AM.
Fast Forward to Friday …
I arrived at the service center around 8:00AM. I might have been a little late but within 5 minutes. The service representative greeted me with hearty welcome and took my information. He asked what I needed and then directed me toward the waiting area. About an hour later around 9:00AM I have my keys and an explanation that I had a bad tire pressure sensor, an update to the ECM programing was needed and they couldn’t “find” anything wrong with the
roof rack but as I drove to work I have yet to hear the vibrating sound from the roof so we will see if they did something without telling me. The sound was very pronounced and if you’ve ridden with me in the truck I’m sure you have heard it. The lady working the counter indicated that they were having computer issues and would need to mail me a service packet regarding my vist which I indicated was acceptable and I was out the door costing me $0.
3 cheers for a factory warranty – Huzzah! Huzzah! Huzzah!
On a side note I decided while at the dealer that I would inquire about replacement paperwork detailing the extended warranty. Although no one was available to help till 8:45AM or so the lady at the information desk and the gentlemen that looked it up were able to provide me with the paperwork I requested. Overall I’m very satisfied with my visit and thankful that things were made to seem that easy.
– Andrew